Privacy Policy

This Privacy Policy describes how Vault Games collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and what rights you have regarding your data.

Information We Collect

We collect information in several ways to provide and improve our services:

• Account Information: When you create an account, we collect your name, email address, and password. This helps us identify you and manage your account securely.
• Game Submission Data: We collect information about the games you submit through our pipeline, including titles, descriptions, build files, and metadata required for store submission.
• Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, and time spent on our services.
• Device Information: We collect technical data about your device, including browser type, operating system, IP address, and device identifiers for security and analytics purposes.
• Communication Data: We store communications you send us, including support inquiries, feedback, and messages related to your game submissions.

How We Use Your Information

We use the information we collect to deliver and improve our game publishing pipeline services:

• Service Delivery: We use your data to process game submissions, manage your account, and facilitate store releases across multiple platforms.
• Communication: We contact you regarding your submissions, account updates, and important policy changes using the information you provide.
• Security: We analyze usage patterns and technical data to detect fraud, prevent abuse, and maintain the security of our platform.
• Improvements: We use aggregated and anonymized data to understand user behavior and improve our services and user experience.
• Legal Compliance: We may process your information to comply with legal obligations and enforce our terms of service.

Data Protection and Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption for data transmission and secure storage for sensitive information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We limit access to your personal information to employees and contractors who need it to provide our services.

Your Rights

You have the right to access, correct, update, or delete your personal information. You can manage your account settings directly through our platform or contact us for assistance. You may also request a copy of all personal information we hold about you. We will respond to rights requests within thirty days. You have the right to object to certain types of data processing and to withdraw consent at any time, though this may affect your ability to use our services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, improve security, and analyze how you use our services. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled. We use both session-based cookies that expire when you close your browser and persistent cookies that remain on your device. We also use analytics tools to understand platform usage patterns and identify areas for improvement.

Third-Party Sharing

We do not sell or share your personal information with third parties for their marketing purposes. We may share information with service providers who assist us in operating our platform, processing payments, and delivering our services under strict confidentiality agreements. We may also disclose information when required by law, court order, or to protect our rights and the safety of our users. Any third parties we work with are required to maintain similar privacy standards and use your information only as necessary to provide their services to us.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is retained while your account is active. Game submission data is retained for the duration of the game’s lifecycle in our system and for a reasonable period thereafter for record-keeping purposes. We may retain aggregated and anonymized data indefinitely for analytics and improvement purposes. You can request deletion of your data, though we may retain certain information as required by law or for legitimate business purposes.

International Data Transfers

Our services are hosted in Australia. If you access our platform from outside Australia, your information may be transferred to, stored in, and processed in Australia. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during international transfers in accordance with applicable privacy laws.

Children’s Privacy

Our platform is intended for use by individuals aged 18 and older. We do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided information to us should contact us immediately so we can take appropriate action.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our services following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.